Terms of Service

Effective date: September 16, 2026

Store and contact

These terms cover pawmomento.com and purchases from PawMomento. PawMomento is operated by 锦临添贸易有限公司 (Jinlintian Trading Co., Ltd.). Business address: IN520, Qiantang District, Hangzhou, Zhejiang, China. Contact: [email protected]; +86 183 7388 2178 (WhatsApp: message us). Use the store only if you can enter into a binding purchase agreement under the rules that apply to you.

Product descriptions and customization

Read the individual product page before ordering. Available sizes, colors, prices and decoration methods apply to that product. Preview or coming-soon products are not available to purchase until their listings say otherwise. Provide a clear photo you own or have permission to use, and review any name, size, color and delivery address. You grant us permission to use the submitted material to prepare and fulfill your order. This does not authorize public marketing use of your photo. Screen previews and illustrative images can differ from a finished physical item; confirmed defects or incorrect items are handled under our refund policy.

Prices and payment

Prices are shown in US dollars unless clearly stated otherwise. Review the complete order total at checkout, including any applicable taxes, before paying. Available payment methods are shown at checkout. The free-shipping offer applies to the supported US delivery region and has no minimum purchase. If a material pricing or availability error affects an order, we will contact you rather than apply a higher charge without your agreement.

Production and delivery

The current hoodie requires an estimated 3–4 business days of customization before dispatch. US economy transit is estimated at 8–10 days after dispatch. Production and transit are separate stages; arrival dates are estimates, not guarantees. If dispatch cannot take place within the stated period, we will provide a revised date and a choice to accept the delay or cancel the unshipped order for a refund. See Shipping & Delivery for current details.

Changes and cancellation

Contact us promptly with your order number if you need to change or cancel an order. We will check whether customization has started. A request is not confirmed until we reply. The change-of-mind restriction does not remove rights relating to shipping delays, defective or incorrectly supplied goods, or other rights required by applicable law.

No change-of-mind returns; refund-only resolution

Personalized items cannot be returned or exchanged simply because you change your mind or selected the wrong size or personalization details. For confirmed quality issues, an incorrect item, lost parcels, delivery failure or transit damage, we provide a refund without requiring a return. Send your order number and issue details; include photos for quality issues or tracking information for shipping problems. We review the evidence and confirm the refund. Payment-provider processing affects when funds appear. See Returns & Refunds for the full process.

Acceptable use and site materials

Do not upload unlawful material, use someone else's protected work without permission, interfere with the site or attempt unauthorized access to accounts. Product designs, site text and artwork remain subject to their owners' rights. You retain your rights in the material you submit, subject to the limited order-fulfillment permission above.

Privacy and applicable rights

Our Privacy Policy explains how order information and uploaded photos are handled. These terms do not limit mandatory consumer rights. Contact us first if you need help resolving an order issue.

Changes to terms

We may update these terms for future use or purchases. Changes do not remove obligations already attached to an existing order. The effective date appears at the top of this page.