Contact PawMomento

A real place to ask for help.

Choose the right route for your question so we can find the details that matter.

Write to us

For photos, order details and product questions, email customer support.

Message +86 183 7388 2178. Include your order number if your question concerns an existing order.

Tell us the product you are considering and your question about the photo or personalization.

Include your order number, checkout email and exact change. Changes depend on whether work has started.

Check the store order status. For parcel scans, use your carrier tracking number.

Send an issue description and clear photos of the item and packaging.

PawMomento is operated by 锦临添贸易有限公司 (Jinlintian Trading Co., Ltd.). Business address: IN520, Qiantang District, Hangzhou, Zhejiang, China.