Privacy Policy

PawMomento is operated by 锦临添贸易有限公司 (Jinlintian Trading Co., Ltd.). Business address: IN520, Qiantang District, Hangzhou, Zhejiang, China. Contact us about your personal information at [email protected] or +86 183 7388 2178 (WhatsApp: message us).

When you use the store, create an account, place an order or contact us, we may receive your name, email address, telephone number, billing and delivery details, order selections and messages. For personalized products, we also receive the pet photo and any name or personalization instructions you submit. Please avoid uploading unnecessary personal information or images you do not have permission to use.

We use this information to provide the store, prepare personalized products, process and manage orders, arrange delivery, answer questions, handle refunds, maintain transaction records and protect the site against misuse. We use your uploaded photo to work on your personalized order; placing an order does not give us permission to use that photo in public marketing.

Any payment provider available to you is identified during checkout. That provider processes payment details under its own privacy terms. We receive the transaction and order information needed to manage the purchase. Do not send card details by email.

Information needed to perform an order may be handled by our hosting and store-service providers, email services, production partners, payment providers when used, and shipping carriers. For example, production may require the pet photo and selected customization details, while delivery requires a recipient name and address. We may also disclose information when required by law or to protect legal rights.

The store uses cookies and similar storage for functions such as cart contents, account sessions and security. The product Save feature stores your selected product IDs in your browser; clearing browser storage may remove that saved list. Browser cookie controls are available, but disabling necessary cookies can prevent cart and account features from working. If we introduce optional analytics or advertising tools, we will update this notice and request consent where required.

We retain information as needed to fulfill orders, respond to support requests, handle disputes and meet applicable recordkeeping obligations. Retention depends on the information and its purpose. Contact us to ask about deletion of an uploaded photo or account information. Some transaction records may need to be retained. We use reasonable administrative and technical measures to protect information, but no online transmission or storage method can guarantee absolute security.

The store serves US customers and may use service providers in other countries. Your information may therefore be processed outside your country of residence, including China, where our business is based.

Depending on the laws that apply to you, you may have rights to access, correct or delete personal information or restrict certain uses. Send your request to [email protected]. We may need to verify your identity before disclosing or changing account or order information. This store is not directed at children under 13. A parent or guardian may contact us if they believe a child has provided information.

We may update this notice to reflect changes in the store or applicable requirements. The effective date appears at the top of this page. Questions can be sent to [email protected].